Can't recommend more highly. In town from Chicago and had what sounded like a chirping belt. Needed to get car fixed asap due to concern about 14 hour drive home. Montana, DP (service advisors) and Aaron (shop foreman) bent over backwards to source a new belt and get me on my way. Wish I could transplant these guys in Chicago! Thank you Step One CDJRF!

The sale went quickly and smoothly after test drive. Only three days later a loud knocking. Little to no response until pressed from sales informing me too bad you’re on your own. Really bummed I just bought this and now have to deal with repairs. Doesn’t seem like right thing to do.

Thanking Joshua, Michelle, and Chase. You all are a credit to Step One . The courteous treatment you afforded me was exceptional. Very pleased with this service department.

It is sad that a "Luxury" brand has a sales staff that must have come from the Kia store down the street. I was disappointed to find typical bait-and-switch pricing, the dealership showed one price online, I confirmed the pricing with a manager on the phone before driving 45 minutes to the store. Once I got to the store, the red flags started. No one had informed me that the "New" car had been cannibalized for parts, the vehicle wasn't charged, and I was directed to a different vehicle for a test drive. In the swapped vehicle, the passenger side air conditioner was blowing hot air even after driving for 15 minutes. The salesperson suggested that it was because the electric vehicle had been jumped off. After driving the swapped vehicle, I requested pricing on the cannibalized vehicle because I knew that the vehicle I had discussed previously qualified for a specific lease program. The dealership presented an initial presentation with a price more than $5,000 more than previously quoted. The sales and finance managers knew less than the customer about the current programs and options for leasing. To top it all off, even though I had a gift card code for test driving a car from Cadillac the dealership did not process the request. One Step backwards for Step One.

The service department is horrible. They have not called me back in over a month. I’m still waiting on them to email my insurance company the codes to get the estimate approved. I have been to the service department four times and they still haven’t sent it. They don’t call you back and you only get sent to voicemail when you call.

Dealership was easy to work with a gave me a fair price on my used truck towards a new truck. Aj M. was the best to work with and got me in exactly the truck I wanted and worked to get me the best price. The team out there were all pleasant to work with. My only gripe is the lack of good coffee available. Still 5/5 for the dealership though.

While on vacation in the area my truck had a check engine light come on. They got me in and out in 1 day with the repair so I could get my camper back home. Great service.

Overall experience easy and very comfortable no nonsense.

The service advisor was friendly and was able to answer my questions. The price for an oil change and tire rotation was the same price Walmart charges. I will definitely use them again.

Purchased a GMC Acadia Both of my sales personnel Justin and AJ were outstanding They both made the buying experience a pleasure and their knowledge of the vehicles was outstanding Thank you both

Brought truck in for service. Joshua was the friendliest most responsive service manager I have ever dealt with

I came in for an issue with our 5 week old 2024 Cadillac Escalade. It was a GPS / info / CarPlay screen issue basically going blank for no apparent reason, and they preformed the update or refresh to the system and hopefully it resolved the issue, but it was very random when it would go blank, so time will tell. The main reason I’m completing this review is because of the absolute best C.S. Person I’ve ever had the opportunity to interact with and his name is Joshua Salter. He was so helpful and thoughtful in every aspect of his welcoming me to your service department and also asking if I would like a wash after the service was completed, because Cadillac does have a stipulation in their agreement to offer all Cadillac owners if they would like the complementary wash, which btw I did not receive the same offer on my last visit, but maybe the C.S.person was just new or forgot about the option / offer on Cadillac vehicles. So back to Joshua S. This guy is suburb in his roll as a C.S. Intaking / receiving vehicles and absolutely making costumer's feel extremely comfortable and confident with their visit and the service they are providing. Please hire more staff like Joshua! This guy has the best attitude and connection with everyone he comes in contact with bar none! Best regards.

I had I screw in my tire that I was afraid might have punctured too deep. They removed the screw and come to find out it didn’t puncture deep enough thank god. I was not charged for the simple screw pullout. The only thing that kept me from giving a 5 star is the fact that I was waiting 1 1/2 hours after my appointment time.

I just bought a 2024 GMC Canyon AT4 from Tanner. Very smooth transaction. Also Junior helped make everything go smoothly. I will be back again.